Frequently Asked Questions
Everything you need to know about your Rocket Dog order
What is your return policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. Please ensure the tags are still attached and the soles show no signs of outdoor wear.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout if you need your new shoes sooner.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary depending on your specific location.
How do I know what size to order?
Most of our styles run true to size. You can find a detailed size guide on each product page that includes measurements for US, UK, and EU sizing to help you find the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.